Refund policy
Effective Date: 2026-02-05
1. Overview
This Return & Refund Policy applies to purchases made on urbanyardoasis.com (the “Site”), operated under the store name Urban Yard Oasis (the “Store”). The Store is owned and operated by SF Stores LLC (the “Company”).
Summary
- Region: United States
- Return window: 30 days (damage/defects must be reported within 48 hours of delivery)
- Return eligibility: Returns may be accepted for defective/damaged items and, in some cases, non-defective items that meet the conditions below
- Return shipping: Customer is responsible for return shipping unless the item is defective or damaged on arrival
- Restocking fee: 25% of the product price for approved returns
2. Contact Information
To start a return or report damage, contact our customer service team:
- Email: support@urbanyardoasis.com
- Phone: 1-805-293-4958
- Address: SF Stores LLC, 1591 Dapple Ave, Camarillo, CA 93010, United States
- Hours: Monday to Friday, 9 AM to 5 PM PST
3. Eligibility for Returns
Returns are accepted under the following conditions:
- The item arrived damaged, defective, or incorrect
- The customer requests a return within the policy window
- Damage or issues are reported within 48 hours of delivery
- The return is shipped back within 30 days of delivery
- The item is unused, uninstalled, and includes all original packaging and accessories
Items must be in new condition. Used, assembled, or installed products cannot be returned unless defective upon arrival.
4. Reporting Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:
- Your order number
- Photos clearly showing the damage or issue
- A brief description of the problem
We will review the information and, if approved, provide instructions and (when applicable) a prepaid return label.
5. Return Shipping and Fees
Approved returns may include a prepaid shipping label when the item is confirmed defective/damaged on arrival. Please use the provided label and ship the item within 7 days after approval.
Restocking Fee: Approved non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item due to defect/damage will not incur a restocking fee.
If you send an item back without using the provided label (when one is issued), we may not reimburse you for shipping costs.
6. Refunds and Replacements
- After receiving and inspecting your return, we will confirm whether a refund or replacement applies
- Refunds are issued to the original payment method within 7 business days after approval
- If you prefer, we can send a replacement item instead of a refund
7. Exchanges
We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.
8. Non-Returnable Items
We cannot accept returns for:
- Items reported after 48 hours of delivery (for damage/defects)
- Items damaged due to misuse, neglect, or improper installation
- Items that have been used, assembled, or installed
- Items returned without original packaging/accessories (when applicable)
- Custom or made-to-order items (including items manufactured or configured per customer selection)
9. Cancellations
- Orders may be canceled before shipment for a full refund
- Once shipped, cancellations are not possible. You must follow the return process outlined above.
10. Legal Rights
This policy does not affect your rights under U.S. consumer protection law.
11. Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.
By purchasing from Urban Yard Oasis (urbanyardoasis.com), operated by SF Stores LLC, you agree to this Return and Refund Policy.
SF Stores LLC
Store: Urban Yard Oasis (urbanyardoasis.com)
support@urbanyardoasis.com
1-805-293-4958
1591 Dapple Ave, Camarillo, CA 93010, United States