Shipping policy
Effective Date: 2026-02-05
1. Introduction
Urban Yard Oasis (the “Store”) is operated by SF Stores LLC. This policy explains how we ship orders placed on urbanyardoasis.com.
- Service name: Economy Shipping
- Delivery time: 5 to 8 business days total
- Destination: United States
- Coverage: All products unless a product page says otherwise
2. Shipping Destinations
United States
- We currently ship to addresses within the United States (lower 48 states).
- We do not ship to P.O. boxes that cannot accept carrier delivery.
Future expansion
We plan to add more regions. When we do, this page will be updated.
3. Shipping Costs
- Free shipping: Orders over $100 ship free within the United States (lower 48 states).
- Flat-rate shipping: Orders $100 or less ship for a flat rate of $60 within the United States (lower 48 states).
Shipping costs are shown at checkout. There are no hidden shipping fees from us. Local taxes at checkout still apply when required by law.
4. Order Handling and Delivery Time
Total delivery time is 5 to 8 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday, excluding holidays.
If an item needs extra time, the product page will show a note. That note will override the general timing above.
5. Shipping Methods and Carriers
Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.
Shipment tracking
Every shipment includes tracking. You will receive a tracking link by email when your order ships.
Insurance
Shipments may be insured against loss or damage depending on the carrier and shipment method. Contact us if there is an issue.
6. Order Tracking
After your order ships, you will receive an email with the tracking details and a link to follow delivery.
7. Delivery Issues
Delayed or lost packages
If your delivery exceeds the 5 to 8 business day window, email us at support@urbanyardoasis.com or call 1-805-293-4958.
Marked delivered but not received
- Confirm your shipping address
- Check with neighbors or building management
- Contact us so we can assist with a carrier trace
Damaged packages
- Photograph the packaging and the item
- Contact us within 48 hours of delivery at support@urbanyardoasis.com
We will review and arrange a replacement or refund as appropriate.
8. Missing Items
If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will investigate and, if confirmed, send the missing item or issue a refund as appropriate.
9. Returns and Refunds
Please refer to our full Return and Refund Policy for details.
- Return shipping: Customer pays return shipping unless the item is defective/damaged on arrival or not as described.
- Refund timing: Refunds are processed within 7 business days after we receive and inspect an approved return (to the original payment method).
10. Address Accuracy
Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.
If a package returns to us due to an address issue, we will contact you to arrange reshipment. Additional reshipment fees may apply.
11. Contact
- Email: support@urbanyardoasis.com
- Phone: 1-805-293-4958
- Address: SF Stores LLC, 1591 Dapple Ave, Camarillo, CA 93010, United States
- Service hours: Monday to Friday, 9 AM to 5 PM PST
12. Changes to This Policy
We may update this Shipping Policy. Changes take effect when posted on this page.
Thank you for shopping with Urban Yard Oasis, operated by SF Stores LLC.